Angry Rant About Phone Numbers on Websites

I usually don’t just rant off my pet peeves on this blog. It is, after all, a company blog - although I may forget that at times. But this particular pet peeve has to do with website design, usability, and SEO.

Here’s the tip:
IF YOU ARE GOING TO BE CUTE AND SPELL SOMETHING INSTEAD OF USING YOUR PHONE NUMBER AT LEAST PROVIDE THE NUMBERS UNDERNEATH.

My computer doesn’t come with the same number-to-letter convention used on those, those… what the heck was that thing that I haven’t had in my house in five years… Ohh - LAND LINE telephones! My BlackBerry doesn’t use that convention either.

So when you have 1-800-SOME-PHRASE I have no idea what the number is. And if you’re too lazy to translate it for me, I’m too busy to figure it out. There are too many of your competitors out there who don’t make me jump through those hoops. As a matter of fact, I’m going to go find one of them now. Perhaps I’ll pick the one listed right under your result on Google.

Regards,

Everett